Next Issue Avoidance - e-Learning

This is an e-Learning course that was built for a call center team to describe the difference between Implicit and Explicit questions. I worked with one of my Instructional Designers to complete this e-Learning. Feel free to navigate through the screen shots below.

What was my role in this project?

• I helped facilitate the SME session that we held to gather information about specific examples to include in this module

• I helped with writing objectives for this e-Learning module

• The instructional designer and I did a story boarding session to plan for development